Customer Service Specialist (casual)
A high-level customer service specialist role with a focus on providing knowledgeable and exceptional patient support.
- Actively engage patients and support them through their Secret Skincare journey.
- Provide knowledgable advice to patients from order placement to fulfilment.
- Assist in guiding patients through the ordering process and liaise with pharmacist and Doctors for patients.
- Offer detailed medical and skincare advice and care with luxury-brand service.
- Packaging and fulfilling orders to our high presentation standards.
- Demonstrated experience with patient care (highly desirable).
- Exceptional customer service and interpersonal skills.
- Knowledge and experience with retail, skin, or healthcare products.
- Strong sales skills to upsell and drive the best outcome for customers and patients.
- Experience with MS suite and G-suite.