Careers
Partnerships Manager (part time)
The focus of this role is to manage and support the in-clinic revenue stream of business with emphasis on training and facilitating key accounts.
- Serve as the lead point of contact for all clinic customer account management matters
- Training, sales coaching and support for all clinic accounts
- Build and maintain strong, long-lasting client relationships
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Maintain sustained growth across the business, including in-clinic sales
Experience
- Experience in project management, people management, budget management and business strategies which translate into successful outcomes
- Knowledge and experience with retail, skin, or healthcare products desirable
- Exceptional Customer Service and interpersonal Skills
- Cert IV Training and Assessment is desirable
- Demonstrated experience with patient care (highly desirable)
- Strong sales skills to upsell and drive the best outcome for customers and patients.
- Training and up-skilling experience
To apply, please email your cover letter and resume to operations@thesecretskincare.
Brand and Marketing Coordinator (full-time position, travel may be required)
Manager: Marketing Manager
Under the management, guidance and support of the Brand and Marketing Manager, the Marketing and
Brand Coordinator will guide the direction and implementation of a variety of marketing, communication and advertising solutions. Over any given week this role will develop, deliver and support a range of initiatives to improve the use of marketing collateral and design across The Secret Skincare and associated opportunities/partnerships. The role has autonomy and covers everything in marketing and communications.
Working closely with the Brand and Marketing, develop and implement campaign / project-based strategic marketing plans to support existing and planned business activities, design of marketing collateral and growth of the brand.
About You
You should possess a strong foundation and knowledge of marketing, brand and communication initiatives. Must have an eye for detail, a strong vision for the brand and larger business strategy. Must be a team player with a positive attitude and a hands-on approach to your work. A creative and innovative mindset is welcomed.
- Be across the latest marketing strategies, tactics and trends
- Have strong time management and organizational skills
- Have well-rounded communication skills and creative writing experience
- Have strong prior knowledge of the skincare industry, in particular, The Secret Skincare
Core Duties and Responsibilities
Campaign and BAU
- Work with external agencies, to design and implement key marketing campaigns.
- Liaise with graphic designers to coordinate dynamic campaign content.
- Liaise with graphic designers to coordinate BAU content.
- Perform competitive research to understand the skincare industry and competitors and incorporate findings for better campaign results
- Manage the monitoring and reporting of the campaign and advertising performance and effectiveness.
- Manage and ensure compliance with The Secret Skincare brand.
- Develop and coordinate promotions and hero campaigns, supporting wider marketing strategy
- Plan, coordinate and market events organised by The Secret Skincare
- Provide shadow writing and internal communications support to the organisation.
- Support The Secret’s business development and growth teams with proactive and responsive marketing strategies that assist with meeting The Secret’s business objectives.
Marketing and Public Relations
- Coordinate with Marketing, PR and Communications teams for the timely and relevant content
- Identifying and running successful beginning-to-end marketing campaigns and communication strategies
- Identify and keep a schedule of all industry-relevant events and awards for attendance
- Writing monthly informative blogs
- Arranging photo shoots and videography across BAU and campaign concepts
- Creating copy for EDM, key marketing communications and messaging, as per the overarching strategy
- Ideation and coordination of PR initiatives, if required
- Coordination and delivery of event campaigns, if required
- Updating the website when necessary
- Regular liaising and building relationships with current and potential celebrity clients
- Creating copy for media enquiries, speeches, articles, etc.
- Identify potential influencer and ambassador opportunities.
- Facilitate all communication with influencers, ambassadors and media from TSS perspective.
- Facilitate with the PR consults regarding all negotiations and product arrangements - including active follow-up.
Digital Marketing and Social Media
- Oversee the social media accounts for The Secret including planning, growth strategies and campaign ideation, as per the overarching business and marketing strategy.
- Contribute with ideation for new and exciting campaigns aligned with the wider brand narrative and strategy
- Create all social content including posts, stories, reels, videos and others for campaigns
- Build relationships with customers, industry professionals and journalists via social media on approval from the Brand and Marketing Manager
- Stay up-to-date with digital technology trends
- Closely monitor the skincare industry, investigating trends and potential opportunities for The Secret Skincare
- Closely monitor and engage mentions of The Secret Skincare, and any commentary around the company or founder - positive and negative (Reactive only)
- Identify any UGC opportunities, where possible
- Identify any Influencer / model opportunities, where possible
- Identify any media opportunities, where possible
- Measure the success of every social media campaign
Brand and Project
- Assist the Brand and Marketing Manager, providing direction and strategy for innovative product development across the skincare range.
- Identify and obtain market results, exploring innovative products for Australian and international markets
- Request and coordinate with key suppliers for quotes and samples.
- Liaise with key suppliers for product development, aligned with the wider business strategy.
- Ensure all product packaging adheres to manufacture and brand style guides
Administrative Duties
- Create End of Week and Monthly reporting on key areas of the marketing mix
- Assisting with the correct implementation of policies and procedures and identifying areas of improvement to ensure efficiency within the business, where possible.
- Ensuring the work areas are kept clean and tidy
Job requirements and qualifications
- Proven work experience as a Marketing Coordinator or similar role
- Demonstrated experience with social media content creation
- Client and customer service experience
- Knowledge and experience with Marketing and Communication activities, particularly social media.
- Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram, Google+ and other social media best practices
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent writing skills
- Excellent multitasking skills
- Excellent interpersonal and presentations skills
- Hands-on experience with social media management
- Ability to interpret website traffic
- Knowledge of online marketing
- Knowledge of online skincare and The Secret Skincare product suite
- Attention to detail, critical-thinker and problem-solver
- BSc degree in Marketing or relevant field
Skills and Experience
Qualification & Skill Requirements
- General computer skills including good knowledge of MS office
- Sound working knowledge of Instagram and other social media platforms
Experience
- Demonstrated experience with social media content creation
- Client and customer service
- Knowledge and experience with Marketing and Communication activities, particularly social media.
- Able to work in team-based environment
- Strong communication and interpersonal skills
- Advanced customer service skills
- High level of ethical behaviour at all times
To apply, please email your cover letter and resume to operations@thesecretskincare.