Careers
Customer Service Specialist
(part-time and full-time)
A high-level customer service specialist role with a focus on providing knowledgeable and exceptional patient support.
- Actively engage patients and support them through their Secret Skincare journey.
- Provide knowledgeable advice to patients from order placement to fulfilment.
- Assist in guiding patients through the ordering process and liaise with pharmacist and Doctors for patients.
- Offer detailed medical and skincare advice and care with luxury-brand service.
- Packaging and fulfilling orders to our high presentation standards.
Experience
- Demonstrated experience with patient care (highly desirable).
- Exceptional customer service and interpersonal skills.
- Knowledge and experience with retail, skin, or healthcare products.
- Strong sales skills to upsell and drive the best outcome for customers and patients.
- Experience with MS suite and G-suite.
To apply, please email your cover letter and resume to sam@thesecretskincare.
Packing and Customer Support
(casual and part-time)
The key focus of this role is to support the operational and client service arms of business ensuring all runs smoothly.Service & Operations
- Liaise with pharmacy, collect products, carry, and transport stock between pharmacy and TSS (must have car and drivers licence)
- Process orders via website and effectively manage online platforms to ensure a satisfactory customer journey.
- Ability to stocktake, and manage product levels
- Physically packing orders, and postage
- Use skincare, medical and product knowledge to select the correct products for patients
- Actively contribute, research, and propose to BDM new and better ways to improve client experience and operational methods
- Check courier progress and highlight outstanding / pending deliveries
- Provide assistance to the customer service team where necessary.
Skills and Experience
- General computer skills including good knowledge of MS office
- Sound working knowledge of g-mail and or other email applications
- Demonstrated experience with patient care (highly desirable)
- Demonstrated Client and or customer service
- Knowledge and experience with retail, skin, or healthcare products (preferred but not required)
- Able to work in a team-based environment
- Strong communication and interpersonal skills
- Customer service skills
- High level of ethical behaviour
- A genuine passion for patient care
- Physically fit and healthy, able to carry stock boxes, accept deliveries and travel by foot between locations
- Exceptional attention to detail and effective time management skills
To apply, please email your cover letter and resume to shannon@thesecretskincare.
Partnerships Manager (part-time)
The focus of this role is to manage and support the in-clinic revenue stream of business with emphasis on training and facilitating key accounts.
- Serve as the lead point of contact for all clinic customer account management matters
- Training, sales coaching and support for all clinic accounts
- Build and maintain strong, long-lasting client relationships
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Maintain sustained growth across the business, including in-clinic sales
Experience
- Experience in project management, people management, budget management and business strategies which translate into successful outcomes
- Knowledge and experience with retail, skin, or healthcare products desirable
- Exceptional Customer Service and interpersonal Skills
- Cert IV Training and Assessment is desirable
- Demonstrated experience with patient care (highly desirable)
- Strong sales skills to upsell and drive the best outcome for customers and patients.
- Training and up-skilling experience
To apply, please email your cover letter and resume to shannon@thesecretskincare.
