Careers
Customer Service Specialist
(casual)
A high-level customer service specialist role with a focus on providing knowledgeable and exceptional patient support.
- Actively engage patients and support them through their Secret Skincare journey.
- Provide knowledgeable advice to patients from order placement to fulfilment.
- Assist in guiding patients through the ordering process and liaise with pharmacist and Doctors for patients.
- Offer detailed medical and skincare advice and care with luxury-brand service.
- Packaging and fulfilling orders to our high presentation standards.
Experience
- Demonstrated experience with patient care (highly desirable).
- Exceptional customer service and interpersonal skills.
- Knowledge and experience with retail, skin, or healthcare products.
- Strong sales skills to upsell and drive the best outcome for customers and patients.
- Experience with MS suite and G-suite.
To apply, please email your cover letter and resume to sam@thesecretskincare.
Packing Support
(casual)
- Collecting orders from our compounding pharmacy and bringing them to the office for packing
- Fulfilment of all prescription, retail and wholesale orders within specific timelines
- Maintenance of all databases
- Stocktaking and ordering of goods for the business
- Packaging and fulfilling orders to our high presentation standards.
Experience
- Demonstrated experience with Shopify, Shippit and other courier apps
- Current Australian Drivers license
- Exceptional Interpersonal skills
- Experience with MS suite and G-suite.
To apply, please email your cover letter and resume to sam@thesecretskincare.
