Medical Privacy Policy

The Secret Skincare is committed to maintaining privacy and confidentiality at all times and requires that any information regarding individual patients, including staff members who may be patients, will not be disclosed in any form (verbally, in writing, or electronically, inside or outside our practice) except for strictly authorised use within the patient care context or as required by law.

For the purposes of this policy, no distinction has been made between the handling of personal information and sensitive information (including health information), therefore all information will be referred to as "personal information" throughout this Policy.

Examples of types of information collected include but are not limited to the following:
  • Name, date of birth, address, telephone number
  • Sensitive information about a patient such as but not limited to; past medical history, medications, allergies, social history, family history, cultural background

Use and Disclosure Information

The primary purpose in collecting and holding personal information is to provide comprehensive skin consultation and product advice.

Team members working for The Secret Skincare receive training on the importance of keeping medical and other personal information confidential and are bound by internal information security policies and confidentiality obligations.

The Secret Skincare also conveys this information electronically in encrypted form to the appropriate compounding pharmacy to create customised 'Secret' products on prescription.

The pharmacy making your Secret Skincare products are also required by law to collect and disclose certain information when they process prescriptions including compounded prescriptions.

The information required by the pharmacy may be store in electronic databases with access limited to persons issued with secure passwords. Paper records containing sensitive information are stored separately from other pharmacy records or in hard copy form both at our premised and with assistance from our service providers.

Team members working in 777 pharmacies receive training on the importance of keeping medical and other personal information confidential and are bound by internal information security policies and confidentiality obligations.

To the extent required by the Privacy Act, Pharmacy 777 will take reasonable steps to:

Make sure the personal information we collect, hold, use and disclose is accurate, complete and up to date;
  • Protect the personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure; and
  • Where permitted by law, destroy or permanently de-identify personal information that is no longer needed for any purpose permitted by the Privacy Act.

Online Shop Privacy Policy

This Privacy Policy describes how your personal information is collected, used , and shared when you visit or make a purchase from (the "Site").

Personal information we collect

When you visit the Site, we automatically collect certain information about our device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how your interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

  • "Cookies" are data files that are places on your device or computer and often include and anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • "Log files" track actions occurring on the site, and collect date including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as "Order Information".

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoiced and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with is, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in  particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site ,and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information

We share your personal information with third parties to help us use your Personal Information , as described above. For example, we use Shopify to power our online store. You can read more about how Shopify used your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here . You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at .

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at:

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the Unites States.

Data Retention

When you place an order through the Site, we wil maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


The Site is not intended for individuals under the age of 18.