The Essential Set Refill

Our 50gm products have been designed to last within the time frame of 4-5 months when used as per our doctors recommendations in your personalised treatment plan.

Our 30gm products should last approximately 2-3 months.

Due to the prescriptive nature of our products, they have a shelf life of approximately 6 months. After this time frame we can no longer guarantee their efficiency and recommend renewing your formulas

If you’re experiencing any of the following, do not stress. It is a completely normal part of your journey to a healthier complexion.

• Redness and flaking
• Dryness and tightness
• Purging
• Darkening pigment

These effects can occur during what we call the “adjusting phase”. Generally speaking, the adjusting phase will last one skin cycle (for most people, this is around 4 – 6 weeks, but this can change depending on your current rate of skin cell-turnover). For more information on the adjusting phase and our treatment recommendations for ensuring a seamless experience, please refer to the Patient Journey Guide emailed to you after ordering or contact us. 

Some deeper pigment may take longer depending on the skin cycle.

As everyone’s skin is different, the timing of results will be varied between patient to patient. Generally, it will take at least one skin cycle (4 – 6 weeks, however, longer depending on their current state of skin cell turnover) for your skin to adjust to the active formulas and begin seeing improvement.

Yes - our doctors formulate with sensitivity to all Fitzpatrick skin types. Safety is our top priority.

When used under medical supervision and within cycles, yes. We also offer alternatives for sensitive skin or pregnancy.

If not maintained, yes. That’s why we support you long term with a maintenance routine and regular updates to your prescription.

That’s what we’re here for. Your doctor will determine whether you have PIH, PIE, sun-induced or melasma-based pigment and prescribe accordingly.